Privacy Policy for Higher Neuron Software

Effective Date: May 1, 2024

At Higher Neuron Software, we value and respect your privacy. This Privacy Policy outlines how we collect, use, store, and protect your information when using our platform. Our primary goal is to provide a secure and efficient experience, while safeguarding your personal data and ensuring transparency in our practices.

1. Information We Collect

We may collect the following types of information to provide and improve our services:

• Personal Information: Name, contact details, school information, and other identifiers that you or your organization provide when signing up.

• Usage Data: Data related to how you interact with our platform, including your login activity, system preferences, and transaction history.

• Communication Data: Any correspondence between you and our support or service teams.

2. How We Use Your Information

We use the information we collect for the following purposes:

• To provide, operate, and improve the services offered on our platform.

• To communicate with you regarding updates, changes, or issues with the service.

• To ensure compliance with legal obligations and protect the security of your account and data.

• To analyze usage patterns and improve the functionality of the platform.

We will never sell or share your data with third parties for marketing purposes.

3. Data Security

We take your privacy seriously and implement industry-standard security measures to protect your data. These include:

• Encryption: Data is encrypted both in transit and at rest.

• Access Control: Only authorized personnel have access to sensitive information.

• Regular Audits: We perform regular security assessments to safeguard against vulnerabilities.

4. Third-Party Services

We may use third-party service providers to assist us in delivering the platform (e.g., hosting services, analytics). These providers are contractually bound to ensure the confidentiality and security of your information and may only use it for the purposes we specify.

5. Data Retention

We retain your information for as long as necessary to fulfill the purposes outlined in this policy or as required by law. If you choose to terminate your account, we will delete or anonymize your data, except for any information that must be retained for legal purposes.

6. Your Rights

As a customer, you have the right to:

• Access the personal data we hold about you.

• Request corrections to any inaccurate or incomplete data.

• Request the deletion of your personal data, subject to legal retention requirements.

• Restrict or object to our use of your data in certain circumstances.

7. Children’s Privacy

Our platform is intended for school administrative staff and not for use by children. We do not knowingly collect personal information from children under 13 years of age.

8. Changes to This Policy

We may update this Privacy Policy to reflect changes in our practices, technology, or legal obligations. When we make changes, we will notify you via email or through a notice on the platform, and the updated policy will be effective immediately.

9. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at: support@higherneuronsoftware.com

10. Opt Out of Emails

You can opt out of future emails from Higher Neuron Software by visiting our Opt-Out page and enter your email address.